Returns & Refunds

RETURNS & REFUNDS

RACK//MODE does not accept returns or issue refunds for change of mind, incorrect choice, or where an item is no longer wanted.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, materially different from its description, or you receive the wrong item, contact us as soon as possible at eurokit.kat@proton.me and include your order number plus clear photos or video where relevant.

Where a product is covered by the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances. Nothing in this policy excludes or limits any rights or guarantees that cannot lawfully be excluded.

Return instructions

Do not send an item back before contacting us. If a return is required, we will provide the correct return instructions and return address.

Digital products

Digital training products are not refundable for change of mind once access or delivery has been provided. This does not affect any rights you may have under applicable consumer law if the digital product is faulty or not supplied as described.

Refund processing

If a refund is approved, it will be issued to the original payment method where possible. Processing times after approval can vary depending on the payment provider.